FAQ File for artificial grass

Q:Does it have any requirements for the sub base to install artificial grass?

A:Yes, to look better and get longer life of artificial grass, a sub-base is needed.
the most common choice is CMB which consists of recycled concrete or asphalt along with a sand/gravel mixture of 3/4″ to fine sand.


Q:How many years warranty can I get?

A:Forest grass warranty covers any manufacturing issues which could arise in 15 years


Q:Does the grass fade in an extreme climate/weather?

A:Our synthetic grass is the "third generation" products which added high quality U.V.inhibitors which will allow the yarn to hold color even in the most harsh and sunny conditions.


Q:How to install artificial grass?

A:Briefly speaking, there are 8 steps installing artificial grass:1 – Remove Grass 2 – Add Base 3 – Lay Turf 4 – Cut to Fit 5 – Secure Perimeter 6 – Spread Infill 7 – Brush in Infill 8 – Enjoy!


Q:Where can I use the artificial grass?

A:Artificial grass is a perfect solution for places like front & back yard, playground, balcony, pet putting, rooftop and various sports fields.


Q:Are you a trading company or factory?

A:We are the 20 years factory which has more than 40,000 sqm workshops and our grass is 100% made by ourselves from the very first PE pellet.


Q:Can I get a door to door service?

A:Yes, we offer delivery to your door service, which makes your work easy.


Q:Can I get a sample first? And how does it charge?

A:Yes, free sample is available with freight collect or prepaid. Sample freight will be refunded with order amount bigger than $5,000

Q:Can you make products from our designs

A:Yes, we accept OEM, you can send over your sample and LOGO info. Our minimum OEM order quantity is 1000 sqm.


Q:How do I make payment?

A:We received PayPal western union, L/C and directly bank transfer to our company account. If above are all unavailable, we will issue you a PayPal invoice and you simply pay by credit card.


Q:Do you have FIFA?

A:All our grass fibers are processed with FIFA requirements, so they can be approved by FIFA. And we are one of the importers of Tencate's Thiolon fiber which is approved by FIFA.



A:Our production MOQ is 500 sqm, no MOQ is required with items having stock.


Q:Loading information

A:For 20GP - load approx. 2200-2600sqm artificial landscaping grass, 4000sqm artificial football grass. For 40HQ - load approx 4600-6800sqm landscaping grass, 7500sqm football grass. Loading quantity would also depends on different grass specifications and packing ways.



A:Our high quality artificial turf can last between 15 to 20 years, depending on the wear and tear.



A:Sand infill is most commonly used in landscaping artificial grass while Crumb rubber infill is typically used for a synthetic turf sports field installation or installations that involve playgrounds or areas of high traffic.


Q:What happens in snowy weather?

A:If the environment experiences snowy conditions, once the snow melts, the excess water will percolate and the turf may require a touch up with a rake or powerbroom.



A:Synthetic grass is nonflammable. If artificial grass is exposed to extreme heat, such as fire, it will simply melt and not catch ablaze. That's why Synthetic turf is often used at airports on landing strips and other fire-prone areas.


Q:why should I choose your factory over other suppliers?

A:why should you choose to work with us is not because how good we are boasting or how cheap our product seems to be. Call our clients and see if they are willing to serve as third-party testimonials for our work. I think you’ll enjoy listening to what they say(样板客户).


Q:can you offer us discount?

A:Price and discount is negotiable according to your order quantity and our cooperation.


Q:do you have any customer in xxx?can you share their names?

A:I am afraid we are not able to disclose their names because they require privacy and have signed a NDA agreement with us. We owe a duty of care to our clients to prevent any risk of harm. If we can work together, we will also keep all of your information safe. Thanks for your understanding


Q:About quality

A:We are one of the grass suppliers of Carrefour. We have professional QC team who checks the quality from the very first to the last during the whole production process to ensure qualified products. Before each shipment, we provide live video random checking for our clients also. In case a unqualified products received unfortunately, our after sales will sort our the reasons and make sure you'll be properly compensated.


Q:How long can I expect to get the sample?

A:Generally, samples can be sent out in three days


Q:How can I order the turf without any acknowledge of import?

A:We can provide to door service for you, you can just wait until the goods to be delivered to your designated place.


Q:About price: Your price is higher than others for the same product

A:I hope you do know that there is no lowest price in China, only the lower and lower prices. Lowest price always accompanies with high risk, maybe quality, quantity or reputation. One thing I can assure you is that my offer is based on the actual cost of the grass material quality


Q:About payment: Can I do OA90 days for payment? That's the way I work with my suppliers

A:Yes it is possible once we established a stable business relationship.